Ford Service Advisor
Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Ford Service Advisors prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Join our winning automotive service team - apply today!
Job Requirements
As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
Prior experience working with customers and providing an exceptional experience
Previous automotive service advisor experience preferred, not required
Outgoing personality with expertise at developing relationships (i.e., a people person)
Basic MS Office knowledge; computer software and internet proficiency
Must be willing to submit to a background check and drug screen
Valid U.S. driver's license
Asheville Ford's Commitment To You:
401k w
Health
Dental Insurance
Paid Vacations and Holidays
Estimated Salary: $20 to $28 per hour based on qualifications.
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