Company Name:
Omni Hotels
Greeter - (134437)
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Job Title
Grove Park Inn & Spa - Asheville, NC 28804 US (Primary)
Omni Hotel Overview
Grove Park Inn & Resort
The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.
Job Description
Summary: To graciously welcome guests to the hotel offering them assistance with their baggage and directions to the Front Desk, while effectively managing the flow of traffic in and out of the Motor Lobby. The Doorman is typically the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience.
Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
Engages the guest to provide superior guest service.
Ensures the valets are staged to maximize the guest experience.
Manages the traffic at the front of the hotel.
Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles.
Conduct key audit with the Valet Attendant at the end of each shift.
Maintains the cleanliness of the front of the hotel.
Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
Loads the baggage in the cars or taxis for departing guests
Maintains a clean and orderly appearance of the work area at all times.
Job Requirements
Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests
Excellent grooming and body language to represent the brand
Ability to multi-task
Ability to work outdoors in all weather conditions
Ability to lift 50 lbs frequently and work on feet entire shift
Must be able to drive manual and automatic transmission
Must have a valid drivers license
Must have an excellent driving record (less than 2 moving violations in the last two years)
Job Type
Job Classification
Front Office Operations

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