Account Advisor
Asheville, NC Asheville, NC Full-time Full-time Estimated:
$48.
8K - $61.
8K a year Estimated:
$48.
8K - $61.
8K a year Electronic Office is the premier Managed IT Services provider of Western North Carolina.
Located in Asheville, NC.
Electronic Office delivers professional IT support solutions to the community of Western North Carolina and beyond.
Electronic Office is the only technology adviser who has thrived across the entire arc of the digital information revolution.
Dozens of our clients look to us as a committed partner who frees them from concerns about technology so that they can leverage good information every day.
We solve problems and present opportunities with a passion for delighting our clients.
We are not just fixing problems; we advise our clients about where and how to gain a strategic advantage.
The purpose of this job is to keep established clients happy and committed to working with Electronic Office for the long term.
The Account Advisor role oversees a portfolio of assigned clients, working closely with the dispatchers and the entire service desk team to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Responsibilities:
Build and foster strong client relationships at all levels of seniority.
Collaborate with Client Services Team, COO, and CEO to maximize client satisfaction, client retention, and revenue growth.
Communicate client feedback to Client Services Manager, Service Delivery Manager, COO, and CEO.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Serve as the lead point of contact for assigned clients.
Track and report on the progress of monthly/quarterly initiatives to internal leadership Forecast and track key account metrics.
Communicate deliverables, reports and executive summaries that guide EO clients towards new projects and services.
Assist with challenging client requests or issue escalations as needed.
Take responsibility for the accuracy of time sheets and expenses in the ticketing software process.
Key Performance Indicators:
Client Retention Client Satisfaction Project Revenue Growth Upselling Products to current clients Skills Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Outside Sales, Lead Gen Representative or relevant role.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Information Technology background desired.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Ability to learn and use high level Information Technology language.
Strong verbal and written communication skills.
BA/BS degree or equivalent experience.
Prefer individuals with sales or marketing experience in any of the following:
IT services and products, managed IT services, or IT consulting Must be able to transport self to various facility sites, as required.
Must possess a valid driver's license, vehicle insurance, and reliable transportation.
May require lifting to 50 pounds.
All employees are hired conditional to a background check and drug screen.
Job Type:
Full-time Experience level:
2 years Schedule:
Monday to Friday Education:
Bachelor's (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
$48.
8K - $61.
8K a year Estimated:
$48.
8K - $61.
8K a year Electronic Office is the premier Managed IT Services provider of Western North Carolina.
Located in Asheville, NC.
Electronic Office delivers professional IT support solutions to the community of Western North Carolina and beyond.
Electronic Office is the only technology adviser who has thrived across the entire arc of the digital information revolution.
Dozens of our clients look to us as a committed partner who frees them from concerns about technology so that they can leverage good information every day.
We solve problems and present opportunities with a passion for delighting our clients.
We are not just fixing problems; we advise our clients about where and how to gain a strategic advantage.
The purpose of this job is to keep established clients happy and committed to working with Electronic Office for the long term.
The Account Advisor role oversees a portfolio of assigned clients, working closely with the dispatchers and the entire service desk team to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Responsibilities:
Build and foster strong client relationships at all levels of seniority.
Collaborate with Client Services Team, COO, and CEO to maximize client satisfaction, client retention, and revenue growth.
Communicate client feedback to Client Services Manager, Service Delivery Manager, COO, and CEO.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Serve as the lead point of contact for assigned clients.
Track and report on the progress of monthly/quarterly initiatives to internal leadership Forecast and track key account metrics.
Communicate deliverables, reports and executive summaries that guide EO clients towards new projects and services.
Assist with challenging client requests or issue escalations as needed.
Take responsibility for the accuracy of time sheets and expenses in the ticketing software process.
Key Performance Indicators:
Client Retention Client Satisfaction Project Revenue Growth Upselling Products to current clients Skills Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Outside Sales, Lead Gen Representative or relevant role.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Information Technology background desired.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Ability to learn and use high level Information Technology language.
Strong verbal and written communication skills.
BA/BS degree or equivalent experience.
Prefer individuals with sales or marketing experience in any of the following:
IT services and products, managed IT services, or IT consulting Must be able to transport self to various facility sites, as required.
Must possess a valid driver's license, vehicle insurance, and reliable transportation.
May require lifting to 50 pounds.
All employees are hired conditional to a background check and drug screen.
Job Type:
Full-time Experience level:
2 years Schedule:
Monday to Friday Education:
Bachelor's (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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