Customer Service Representative - Asheville Office
RESPONSIBILITIES Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
Responsible for customer and account origination, retention and maintenance, including but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
Process customer requests within designated authority and respond to customer inquiries and transaction requests made by phone, virtually, in person or digital/website.
Execute retail banking initiatives and strategies through consultative relationship management.
Act as advocate of digital product adoption for customers and internal support for branch associates.
Cross sell products and services and perform related clerical functions, such as a variety of account and customer maintenance Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data, as needed.
Responsible to make product referrals to other Lines of Business and subject matter experts.
Be an active member in a team of associates serving the customer.
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts,expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Organizational Skills/Detail Oriented Problem/Situation Analysis Technical Expertise Ability to build collaborative relationships Ability to work as part of a team EDUCATION - CERTIFICATIONS - WORK EXPERIENCE Four or more years teller experience preferred.
Strong familiarity with Bank and branch functions, policies and procedures required.
SCHEDULEOffice hours are Monday through Friday 8:
30am - 5:
00pm.
This position is hourly and full-time.
A minimum of 37.
5 hours is required to maintain eligibility for full-time status.
Generally this position will require 37.
5 - 40 hours per week.
Recommended Skills Adaptability Attention To Detail Business Relationship Management Commercial Banking Communication Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for customer and account origination, retention and maintenance, including but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
Process customer requests within designated authority and respond to customer inquiries and transaction requests made by phone, virtually, in person or digital/website.
Execute retail banking initiatives and strategies through consultative relationship management.
Act as advocate of digital product adoption for customers and internal support for branch associates.
Cross sell products and services and perform related clerical functions, such as a variety of account and customer maintenance Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data, as needed.
Responsible to make product referrals to other Lines of Business and subject matter experts.
Be an active member in a team of associates serving the customer.
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts,expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned COMPETENCIES Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Organizational Skills/Detail Oriented Problem/Situation Analysis Technical Expertise Ability to build collaborative relationships Ability to work as part of a team EDUCATION - CERTIFICATIONS - WORK EXPERIENCE Four or more years teller experience preferred.
Strong familiarity with Bank and branch functions, policies and procedures required.
SCHEDULEOffice hours are Monday through Friday 8:
30am - 5:
00pm.
This position is hourly and full-time.
A minimum of 37.
5 hours is required to maintain eligibility for full-time status.
Generally this position will require 37.
5 - 40 hours per week.
Recommended Skills Adaptability Attention To Detail Business Relationship Management Commercial Banking Communication Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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